Refund policy

Returns & Refunds Policy

At Little Color House, we want you to understand your options if you change your mind or something is wrong with your order.

This policy applies to purchases made at littlecolorhouse.com. It does not limit your rights under applicable consumer law.

Change-of-Mind Returns

You may request a return within [RETURN WINDOW] calendar days after receiving your order. After notifying us, please send the eligible items back within [RETURN SHIPPING WINDOW] calendar days.

For a voluntary change-of-mind return, products must be unused, complete, and in a condition suitable for resale. Please retain the original packaging where practical and package the items securely.

For our products:

Coloring Blanket: the blanket must not have been colored, washed, or otherwise used.
Art Station: the mat and included accessories must not have been used for painting, stained, or damaged.

These conditions apply to our voluntary return policy. They do not remove your rights concerning defective or misdescribed goods, or any statutory right to inspect a product.

How to Request a Return

Email [SUPPORT EMAIL] with your order number or another proof of purchase and identify the items you wish to return.

Return address:

[FULL RETURN ADDRESS, INCLUDING COUNTRY]

Please contact us before sending your parcel so we can provide the appropriate instructions. Do not send a return to the address printed on your parcel unless we confirm that it is the correct return address.

Our return instructions do not override a valid statutory cancellation or return right.

Return Shipping Costs

For an eligible change-of-mind return, you are responsible for the direct cost of return shipping, unless applicable law requires otherwise.

For valid warranty claims, problems for which we are responsible, and cases where applicable law requires us to cover return costs, we will arrange or pay reasonable return shipping costs. Please contact us before purchasing postage.

Our standard tracked shipping is free, so there is no original standard delivery charge to refund.

Damaged, Defective, Incorrect, or Incomplete Orders

Please contact [SUPPORT EMAIL] as soon as you become aware of a problem. Include your order number and a description of the issue.

Photos or a short video may help us assess the problem. If you cannot provide them, let us know so we can discuss another way to assess your claim.

We will provide the repair, replacement, refund, or other remedy required by applicable law.

Our voluntary return window and unused-item conditions do not restrict valid defect claims. Original packaging is not a requirement for exercising statutory rights concerning faulty goods.

Refunds

Once we receive and assess your return, or otherwise establish your entitlement to a refund, we will notify you of the outcome.

Approved refunds will be issued without undue delay and within any deadline required by applicable law.

Refunds are made to the original payment method. If that method is genuinely unavailable, we will agree a lawful alternative with you. Store credit will not replace a monetary refund where you are legally entitled to one.

Your bank or payment provider may require additional time to display the refund.

Exchanges and Bundles

If you would like a different color or design, contact us to discuss the available options.

For an eligible partial return of a set or bundle, the refund will reflect the amount paid for the returned items, with any discount allocated fairly. We will explain the calculation before processing the return.

Statutory Consumer Rights

Your legal rights apply independently of our voluntary return policy.

Where Australian Consumer Law or New Zealand’s Consumer Guarantees Act applies, you may be entitled to a repair, replacement, refund, or other remedy depending on the issue. These rights are not limited to our voluntary return period.

For eligible UK distance purchases, you may notify us of cancellation within 14 days after receiving the goods and return them within a further 14 days. Applicable statutory refund deadlines, inspection rights, and delivery-charge reimbursement rules will apply.