Shipping policy

Shipping Policy

At Little Color House, we offer free tracked shipping to destinations available at checkout.

Order Processing

Orders are normally processed within 1–2 business days after payment is confirmed.

Processing time is separate from delivery time. Any longer preparation period for a particular product will be disclosed before purchase.

Estimated Delivery Times

Delivery estimates begin after your order has been dispatched:

Destination	Estimated delivery after dispatch
United States	5–10 business days
Australia	5–10 business days
New Zealand	5–10 business days
Other destinations available at checkout	7–14 business days

Including order processing, the approximate total time from placing your order to receiving it is 6–12 business days for the United States, Australia, and New Zealand, and 8–16 business days for other supported destinations.

These are estimates, not guaranteed arrival dates. Customs checks, public holidays, weather, and carrier disruptions may affect delivery.

Free Tracked Shipping

Shipping is free for orders to supported destinations available at checkout.

All orders are sent using a tracked shipping service. Tracking information will be provided when available. Please allow time for the carrier to scan your parcel and update its tracking information.

Free shipping does not mean that all import taxes, duties, or customs handling charges are included.

Taxes, Duties, and Customs

Any sales tax or GST that we are legally required to collect will be included in the displayed price or shown before payment, as required for your destination.

Unless expressly included or prepaid at checkout, import duties, import taxes, and customs or carrier clearance charges legally payable by the recipient are the recipient’s responsibility. These charges may be collected by local authorities or the carrier before delivery.

This does not transfer to you any tax collection obligation that applicable law places on Little Color House.

Delivery Address and Order Changes

Please check your shipping address carefully before completing your order.

If you need to correct an address or request a cancellation, contact us at [SUPPORT EMAIL] as soon as possible with your order number. We will check whether the order can still be updated or stopped.

Changes may no longer be possible once fulfillment has started or the parcel has been dispatched. This does not affect any cancellation rights provided by applicable law.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, contact [SUPPORT EMAIL] with your order number.

If tracking shows that your parcel was delivered but you cannot locate it, please check with other household members and any designated delivery location, then contact us. We will help investigate with the fulfillment partner or carrier. A delivered tracking status does not automatically close your claim.

If we cannot dispatch within the promised processing period, we will notify you and provide the cancellation and refund options required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, contact [SUPPORT EMAIL] with your order number and a description of the issue.

Keep the goods and packaging where practical. Photos can help us assess the problem, but let us know if you cannot provide them. We will explain the next steps and provide the remedy required by applicable law.